License Already in Use
What This Means
This issue occurs when your license has reached its maximum number of active sites.
You cannot activate the license on additional sites until a slot is freed.
Common Symptoms
- activation fails with a message indicating the license is already in use
- unable to activate on a new site
- Pro features remain unavailable on the new site
Why This Happens
Each license has a limit on how many sites it can be used on at the same time.
If all available slots are in use:
- new activations are blocked
- existing sites remain active
How to Fix It
To resolve this issue:
1. Review Your License Usage
- access your Steel Security account portal
- view the list of active sites
- identify any sites that no longer need the license
2. Deactivate an Existing Site
- deactivate the license on an unused or old site
- confirm the slot is freed
3. Activate on the New Site
- return to your new site
- enter your license key
- activate the license
What to Expect After Fixing
After freeing a license slot:
- activation on the new site should succeed
- Pro features will become available
- your license usage will update accordingly
When to Seek Help
If you believe this is incorrect:
- confirm the number of active sites
- ensure no duplicate or unexpected activations exist
- contact support with details
Best Practices
- deactivate licenses on unused or temporary sites
- avoid leaving licenses active on development environments
- review your license usage regularly