Scan Not Running
What This Means
This issue occurs when the Steel Security scan does not run or does not produce results when expected.
Common Symptoms
- the scan page loads but no results appear
- the scan does not start automatically
- findings are not updated
- the scan appears to hang or stall
Possible Causes
This issue may be caused by:
- JavaScript errors in the browser
- server timeouts or resource limits
- plugin conflicts
- incomplete installation or configuration
How to Fix It
Try the following steps:
1. Refresh the Page
- reload the scan page
- ensure the scan is triggered properly
2. Check Browser Console
- open developer tools
- look for JavaScript errors
- resolve any visible issues
3. Disable Other Plugins
- temporarily disable other plugins
- check if the scan runs correctly
- re-enable plugins one at a time
4. Check Server Limits
- ensure your server has sufficient resources
- review timeout settings
- check PHP error logs
5. Verify Installation
- confirm Steel Security is installed and activated correctly
- ensure all required components are present
What to Expect After Fixing
After resolving the issue:
- the scan should run automatically when the page loads
- findings should be generated and displayed
- results should reflect the current state of your site
When to Seek Help
If the issue persists:
- gather error messages or logs
- note recent changes to your site
- contact support with details