# Scan Not Running

## What This Means

This issue occurs when the Steel Security scan does not run or does not produce results when expected.

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## Common Symptoms

- the scan page loads but no results appear  
- the scan does not start automatically  
- findings are not updated  
- the scan appears to hang or stall  

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## Possible Causes

This issue may be caused by:

- JavaScript errors in the browser  
- server timeouts or resource limits  
- plugin conflicts  
- incomplete installation or configuration  

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## How to Fix It

Try the following steps:

### 1. Refresh the Page

- reload the scan page  
- ensure the scan is triggered properly  

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### 2. Check Browser Console

- open developer tools  
- look for JavaScript errors  
- resolve any visible issues  

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### 3. Disable Other Plugins

- temporarily disable other plugins  
- check if the scan runs correctly  
- re-enable plugins one at a time  

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### 4. Check Server Limits

- ensure your server has sufficient resources  
- review timeout settings  
- check PHP error logs  

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### 5. Verify Installation

- confirm Steel Security is installed and activated correctly  
- ensure all required components are present  

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## What to Expect After Fixing

After resolving the issue:

- the scan should run automatically when the page loads  
- findings should be generated and displayed  
- results should reflect the current state of your site  

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## When to Seek Help

If the issue persists:

- gather error messages or logs  
- note recent changes to your site  
- contact support with details  

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## Related

- [Understanding Scan Findings](https://docs.steelsecurity.com/books/findings-reference/page/understanding-scan-findings)
- [Reviewing Findings](https://docs.steelsecurity.com/books/getting-started/page/reviewing-findings)